Developments in the Call Centre Industry
Connell, Julia
Developments in the Call Centre Industry - Taylor & Francis 2006
Open Access
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Creative Commons
English
9780203003008 9780415357029;9780415511483;9781134248827;9781134248810;9781134248773
10.4324/9780203003008 doi
Economics
Business & management
Customer services
work employees managers agents operation sector offshoring research business process
Developments in the Call Centre Industry - Taylor & Francis 2006
Open Access
Over the past ten years there has been a massive growth in call centres worldwide. These centres are said to represent the most dynamic growth area in white-collar employment internationally since the mid 1990s. Yet the footloose and global nature of the industry means that jobs will always be susceptible to outsourced operations, ICT developments, public sector subsidization of business restructuring and re-location, and cheaper operations elsewhere. This book conducts a thorough analysis of this modern phenomenon.
Creative Commons
English
9780203003008 9780415357029;9780415511483;9781134248827;9781134248810;9781134248773
10.4324/9780203003008 doi
Economics
Business & management
Customer services
work employees managers agents operation sector offshoring research business process