The Centrelink Experiment : Innovation in Service Delivery (Record no. 50599)

MARC details
000 -LEADER
fixed length control field 03501naaaa2200373uu 4500
001 - CONTROL NUMBER
control field https://directory.doabooks.org/handle/20.500.12854/34759
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number OAPEN_458842
024 7# - OTHER STANDARD IDENTIFIER
Standard number or code 10.26530/OAPEN_458842
Terms of availability doi
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title English
042 ## - AUTHENTICATION CODE
Authentication code dc
072 #7 - SUBJECT CATEGORY CODE
Subject category code JP
Source bicssc
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Halligan, John
Relationship auth
245 10 - TITLE STATEMENT
Title The Centrelink Experiment : Innovation in Service Delivery
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Canberra
Name of publisher, distributor, etc. ANU Press
Date of publication, distribution, etc. 2008
300 ## - PHYSICAL DESCRIPTION
Extent 1 electronic resource (218 p.)
506 0# - RESTRICTIONS ON ACCESS NOTE
Terms governing access Open Access
Source of term star
Standardized terminology for access restriction Unrestricted online access
520 ## - SUMMARY, ETC.
Summary, etc. Centrelink was established in 1997 as part of the Howard government’s bold experiment in re-framing social policy and re-shaping service delivery. Centrelink was the embodiment of a key tenet of the Howard vision for public service: a specialised service delivery ‘provider’ agency separated from the policy functions of the ‘purchaser’. Carved out of a monolithic Department of Social Security, Centrelink was established along ‘business lines’ operating 320 service centres and delivering payments to 10 million Australians. Although enjoying ‘monopoly provider’ status, the organisation was required to deliver services to many different clients on behalf of its ‘purchasing departments’ (up to 25 in total) under the terms of quasi-contractual service agreements. It was meant to demonstrate a greater level of both transparency and accountability for the administration of payments amounting to over $60 billion of Commonwealth expenditure. For many years there was a real ‘buzz’ around the Centrelink experiment and staff and clients were generally enthusiastic about the transformation. However, after around eight years, the experiment was reined in and Centrelink was placed under closer ministerial direction and under a new managing department. The experiment continues, but its trajectory reflects the different pressures impacting on such dedicated ‘services delivery agencies’. John Halligan, Professor of Government at the University of Canberra, is a foremost Australian expert on public sector governance and has published extensively on the evolution, form and behaviour of the public sectors in Australia and overseas. This volume is the culmination of an exhaustive empirical study of the origins and experience of ‘the Centrelink Experiment’. I commend this book to researchers, policy practitioners and students with an interest in policy innovation, change management and the realpolitik of public sector reform. John Wanna, Sir John Bunting Chair of Public Administration, The Australian National University
540 ## - TERMS GOVERNING USE AND REPRODUCTION NOTE
Terms governing use and reproduction All rights reserved
-- http://oapen.org/content/about-rights
546 ## - LANGUAGE NOTE
Language note English
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Politics & government
Source of heading or term bicssc
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Uncontrolled term australia
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Uncontrolled term administrative agencies
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Uncontrolled term public welfare administration
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Uncontrolled term centrelink
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Uncontrolled term Accountability
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Uncontrolled term Board of directors
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Uncontrolled term Chief executive officer
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Uncontrolled term Customer service
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Uncontrolled term Social security
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Wills, Jules
Relationship auth
856 40 - ELECTRONIC LOCATION AND ACCESS
Host name www.oapen.org
Uniform Resource Identifier <a href="https://library.oapen.org/bitstream/20.500.12657/33801/1/458842.pdf">https://library.oapen.org/bitstream/20.500.12657/33801/1/458842.pdf</a>
Access status 0
Public note DOAB: download the publication
856 40 - ELECTRONIC LOCATION AND ACCESS
Host name www.oapen.org
Uniform Resource Identifier <a href="https://library.oapen.org/bitstream/20.500.12657/33801/1/458842.pdf">https://library.oapen.org/bitstream/20.500.12657/33801/1/458842.pdf</a>
Access status 0
Public note DOAB: download the publication
856 40 - ELECTRONIC LOCATION AND ACCESS
Host name www.oapen.org
Uniform Resource Identifier <a href="https://directory.doabooks.org/handle/20.500.12854/34759">https://directory.doabooks.org/handle/20.500.12854/34759</a>
Access status 0
Public note DOAB: description of the publication

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