Qualitaetsmanagement in Dienstleistungscentern : Konzeption und typenspezifische Ausgestaltung unter besonderer Beruecksichtigung von Verkehrsflughaefen (Record no. 50815)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02405naaaa2200385uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | https://directory.doabooks.org/handle/20.500.12854/34428 |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20220219232548.0 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | b13636 |
| 024 7# - OTHER STANDARD IDENTIFIER | |
| Standard number or code | 10.3726/b13636 |
| Terms of availability | doi |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | German |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | KJMP |
| Source | bicssc |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | KJMV7 |
| Source | bicssc |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | KJMV9 |
| Source | bicssc |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | KNG |
| Source | bicssc |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Birkelbach, Ralf |
| Relationship | auth |
| 245 10 - TITLE STATEMENT | |
| Title | Qualitaetsmanagement in Dienstleistungscentern : Konzeption und typenspezifische Ausgestaltung unter besonderer Beruecksichtigung von Verkehrsflughaefen |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Bern |
| Name of publisher, distributor, etc. | Peter Lang International Academic Publishing Group |
| Date of publication, distribution, etc. | 1993 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | 1 electronic resource (266 p.) |
| 506 0# - RESTRICTIONS ON ACCESS NOTE | |
| Terms governing access | Open Access |
| Source of term | star |
| Standardized terminology for access restriction | Unrestricted online access |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | Die Servicequalität hat sich in den meisten Dienstleistungssektoren als der bedeutendste Erfolgs- und Wettbewerbsfaktor herausgestellt. Das Management der Servicequalität stellt sich dabei als eine weitgehend unerforschte und komplexe Gestaltungsaufgabe dar, besonders wenn mehrere Serviceanbieter gemeinsam ein Verbundangebot erstellen. In der vorliegenden Arbeit wird am Beispiel von internationalen Verkehrsflughäfen untersucht, wie in einem Dienstleistungscenter das Management im Zusammenwirken mit den Dienstleistungspartnern die Servicequalität optimieren kann. Die mittels eines beziehungsorientierten Forschungsansatzes gewonnenen Erkenntnisse werden anschließend auf andere Centertypen wie Messe- und Kongreßcenter, Erlebnisparks, Medical Center etc. übertragen. |
| 540 ## - TERMS GOVERNING USE AND REPRODUCTION NOTE | |
| Terms governing use and reproduction | Creative Commons |
| Use and reproduction rights | https://creativecommons.org/licenses/by/4.0 |
| Source of term | cc |
| -- | https://creativecommons.org/licenses/by/4.0 |
| 546 ## - LANGUAGE NOTE | |
| Language note | German |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Project management |
| Source of heading or term | bicssc |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Sales & marketing management |
| Source of heading or term | bicssc |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Distribution & warehousing management |
| Source of heading or term | bicssc |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Transport industries |
| Source of heading or term | bicssc |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Management: leadership and motivation |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Management and management techniques |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Sales and marketing |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Market research |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Transport: general interest |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Host name | www.oapen.org |
| Uniform Resource Identifier | <a href="https://library.oapen.org/bitstream/20.500.12657/42165/1/9783631750834.pdf">https://library.oapen.org/bitstream/20.500.12657/42165/1/9783631750834.pdf</a> |
| Access status | 0 |
| Public note | DOAB: download the publication |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Host name | www.oapen.org |
| Uniform Resource Identifier | <a href="https://directory.doabooks.org/handle/20.500.12854/34428">https://directory.doabooks.org/handle/20.500.12854/34428</a> |
| Access status | 0 |
| Public note | DOAB: description of the publication |
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