Putting Citizens First: Engagement in Policy and Service Delivery for the 21st Century (Record no. 54580)

MARC details
000 -LEADER
fixed length control field 03178naaaa2200349uu 4500
001 - CONTROL NUMBER
control field https://directory.doabooks.org/handle/20.500.12854/27085
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number OAPEN_459992
024 7# - OTHER STANDARD IDENTIFIER
Standard number or code 10.26530/OAPEN_459992
Terms of availability doi
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title English
042 ## - AUTHENTICATION CODE
Authentication code dc
072 #7 - SUBJECT CATEGORY CODE
Subject category code JPP
Source bicssc
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name A. Lindquist, Evert
Relationship auth
245 10 - TITLE STATEMENT
Title Putting Citizens First: Engagement in Policy and Service Delivery for the 21st Century
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. Canberra
Name of publisher, distributor, etc. ANU Press
Date of publication, distribution, etc. 2013
506 0# - RESTRICTIONS ON ACCESS NOTE
Terms governing access Open Access
Source of term star
Standardized terminology for access restriction Unrestricted online access
520 ## - SUMMARY, ETC.
Summary, etc. This book explores the ways in which governments are putting citizens first in their policy-making endeavours. Making citizens the focus of policy interventions and involving them in the delivery and design is for many governments a normative ideal; it is a worthy objective and sounds easy to achieve. But the reality is that putting citizens at the centre of policy-making is hard and confronting. Are governments really serious in their ambitions to put citizens first? Are they prepared for the challenges and demands such an approach will demand? Are they prepared to commit the time and resources to ensure genuine engagement takes place and that citizens’ interests are considered foremost? And, more importantly, are governments prepared for the trade-offs, risks and loss of control such citizen-centric approaches will inevitably involve? The book is divided into five parts: - setting the scene: The evolving landscape for citizen engagement - drivers for change: Innovations in citizen-centric governance - case studies in land management and Indigenous empowerment - case studies in fostering community engagement and connectedness - case studies engaging with information technology and new media. While some chapters question how far governments can go in engaging with citizens, many point to successful examples of actual engagement that enhanced policy experiences and improved service delivery. The various authors make clear that citizen engagement is not restricted to the domain of service delivery, but if taken seriously affects the ways governments conduct their activities across all agencies. The implications are enormous, but the benefits to public policy may be enormous too.
540 ## - TERMS GOVERNING USE AND REPRODUCTION NOTE
Terms governing use and reproduction All rights reserved
-- http://oapen.org/content/about-rights
546 ## - LANGUAGE NOTE
Language note English
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Public administration
Source of heading or term bicssc
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term policy studies
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term public sector
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Australia
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Democracy
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Landcare in Australia
653 ## - INDEX TERM--UNCONTROLLED
Uncontrolled term Social security
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Vincent, Sam
Relationship auth
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Wanna, John
Relationship auth
856 40 - ELECTRONIC LOCATION AND ACCESS
Host name www.oapen.org
Uniform Resource Identifier <a href="https://library.oapen.org/bitstream/20.500.12657/33532/1/459992.pdf">https://library.oapen.org/bitstream/20.500.12657/33532/1/459992.pdf</a>
Access status 0
Public note DOAB: download the publication
856 40 - ELECTRONIC LOCATION AND ACCESS
Host name www.oapen.org
Uniform Resource Identifier <a href="https://library.oapen.org/bitstream/20.500.12657/33532/1/459992.pdf">https://library.oapen.org/bitstream/20.500.12657/33532/1/459992.pdf</a>
Access status 0
Public note DOAB: download the publication
856 40 - ELECTRONIC LOCATION AND ACCESS
Host name www.oapen.org
Uniform Resource Identifier <a href="https://library.oapen.org/bitstream/20.500.12657/33532/1/459992.pdf">https://library.oapen.org/bitstream/20.500.12657/33532/1/459992.pdf</a>
Access status 0
Public note DOAB: download the publication
856 40 - ELECTRONIC LOCATION AND ACCESS
Host name www.oapen.org
Uniform Resource Identifier <a href="https://directory.doabooks.org/handle/20.500.12854/27085">https://directory.doabooks.org/handle/20.500.12854/27085</a>
Access status 0
Public note DOAB: description of the publication

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