Working the Phones : Control and Resistance in Call Centres (Record no. 58952)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 02423naaaa2200361uu 4500 |
| 001 - CONTROL NUMBER | |
| control field | https://directory.doabooks.org/handle/20.500.12854/37842 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | j.ctt1h64kww |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781786800145;9781786800152 |
| 024 7# - OTHER STANDARD IDENTIFIER | |
| Standard number or code | 10.2307/j.ctt1h64kww |
| Terms of availability | doi |
| 041 0# - LANGUAGE CODE | |
| Language code of text/sound track or separate title | English |
| 042 ## - AUTHENTICATION CODE | |
| Authentication code | dc |
| 072 #7 - SUBJECT CATEGORY CODE | |
| Subject category code | JHBL |
| Source | bicssc |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Woodcock, Jamie |
| Relationship | auth |
| 245 10 - TITLE STATEMENT | |
| Title | Working the Phones : Control and Resistance in Call Centres |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Pluto Press |
| Date of publication, distribution, etc. | 20161120 |
| 506 0# - RESTRICTIONS ON ACCESS NOTE | |
| Terms governing access | Open Access |
| Source of term | star |
| Standardized terminology for access restriction | Unrestricted online access |
| 520 ## - SUMMARY, ETC. | |
| Summary, etc. | *Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. |
| 540 ## - TERMS GOVERNING USE AND REPRODUCTION NOTE | |
| Terms governing use and reproduction | Creative Commons |
| Use and reproduction rights | https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode |
| Source of term | cc |
| -- | https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode |
| 546 ## - LANGUAGE NOTE | |
| Language note | English |
| 650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Sociology: work & labour |
| Source of heading or term | bicssc |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Sociology |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Labour |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Trade Unions |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Cultural Studies |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Political Theory |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Digital Culture |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Ethnography |
| 653 ## - INDEX TERM--UNCONTROLLED | |
| Uncontrolled term | Call Centres |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Host name | www.oapen.org |
| Uniform Resource Identifier | <a href="https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf">https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf</a> |
| Access status | 0 |
| Public note | DOAB: download the publication |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Host name | www.oapen.org |
| Uniform Resource Identifier | <a href="https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf">https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf</a> |
| Access status | 0 |
| Public note | DOAB: download the publication |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Host name | www.oapen.org |
| Uniform Resource Identifier | <a href="https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf">https://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf</a> |
| Access status | 0 |
| Public note | DOAB: download the publication |
| 856 40 - ELECTRONIC LOCATION AND ACCESS | |
| Host name | www.oapen.org |
| Uniform Resource Identifier | <a href="https://directory.doabooks.org/handle/20.500.12854/37842">https://directory.doabooks.org/handle/20.500.12854/37842</a> |
| Access status | 0 |
| Public note | DOAB: description of the publication |
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