TY - GEN AU - Silberer,Günter TI - Kundenkenntnis im Handel : Ausprägungen, Herkunft und Wirkungen SN - gup2009-213 PY - 2009/// PB - Universitätsverlag Göttingen KW - Economics, finance, business & management KW - bicssc KW - Retail sector KW - Sales & marketing KW - Customer services KW - Retail Industry KW - Sales KW - Customer Relations N1 - Open Access UR - https://library.oapen.org/bitstream/20.500.12657/36967/1/KKH.pdf UR - https://library.oapen.org/bitstream/20.500.12657/36967/1/KKH.pdf UR - https://directory.doabooks.org/handle/20.500.12854/38342 ER -