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|---|---|---|---|
| 001 | https://directory.doabooks.org/handle/20.500.12854/37842 | ||
| 020 | _aj.ctt1h64kww | ||
| 020 | _a9781786800145;9781786800152 | ||
| 024 | 7 |
_a10.2307/j.ctt1h64kww _cdoi |
|
| 041 | 0 | _aEnglish | |
| 042 | _adc | ||
| 072 | 7 |
_aJHBL _2bicssc |
|
| 100 | 1 |
_aWoodcock, Jamie _4auth |
|
| 245 | 1 | 0 | _aWorking the Phones : Control and Resistance in Call Centres |
| 260 |
_bPluto Press _c20161120 |
||
| 506 | 0 |
_aOpen Access _2star _fUnrestricted online access |
|
| 520 | _a*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017* Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-industrial service economy, and all the issues that this produces, such as the destruction of a unionised work force, isolation and alienation, loss of agency and, ominously, the proliferation of surveillance and control which affects mental and physical well being of the workers. | ||
| 540 |
_aCreative Commons _fhttps://creativecommons.org/licenses/by-nc-nd/4.0/legalcode _2cc _4https://creativecommons.org/licenses/by-nc-nd/4.0/legalcode |
||
| 546 | _aEnglish | ||
| 650 | 7 |
_aSociology: work & labour _2bicssc |
|
| 653 | _aSociology | ||
| 653 | _aLabour | ||
| 653 | _aTrade Unions | ||
| 653 | _aCultural Studies | ||
| 653 | _aPolitical Theory | ||
| 653 | _aDigital Culture | ||
| 653 | _aEthnography | ||
| 653 | _aCall Centres | ||
| 856 | 4 | 0 |
_awww.oapen.org _uhttps://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf _70 _zDOAB: download the publication |
| 856 | 4 | 0 |
_awww.oapen.org _uhttps://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf _70 _zDOAB: download the publication |
| 856 | 4 | 0 |
_awww.oapen.org _uhttps://library.oapen.org/bitstream/20.500.12657/26026/1/1004059.pdf _70 _zDOAB: download the publication |
| 856 | 4 | 0 |
_awww.oapen.org _uhttps://directory.doabooks.org/handle/20.500.12854/37842 _70 _zDOAB: description of the publication |
| 999 |
_c58952 _d58952 |
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